Privacy Policy

1. Who we are and the scope of this policy

Japan Dental Navi is operated by Haris株式会社 (Haris Corp.). This policy applies to personal information handled when you use our website, ask for dental clinic referrals or appointment support, contact us, or apply for a clinic listing. Clinics provide their own medical services and manage patient information under their own privacy policies.

2. Information we collect

• Inquiries and referrals: your name, email address, contact details, preferred area and language, appointment preferences, and information you choose to include in your messages.
• Clinic listing inquiries: the contact person's name and email address, clinic name, listing information, requested plan, and inquiry content. Our listing form asks for your name, email address, clinic name, and message.
• Health-related information: symptoms, treatment preferences, or medical history you voluntarily provide when requesting help. Please provide only what is necessary; do not send identity documents or detailed medical records unless specifically requested.
• Website use: pages viewed, interactions, device and browser information, referral sources, identifiers associated with cookies, and technical access information processed through website and analytics services.
• Payments: billing and transaction information needed to administer clinic listing fees when Stripe is used. Payment details entered into Stripe are processed by Stripe under its own privacy policy.

3. Why we use information

• To answer inquiries and communicate with you.
• To identify suitable clinics and provide referral or appointment assistance you request.
• To administer clinic listings, agreements, billing, payment status, and service-related notices.
• To understand website use, measure advertising performance, and improve our content and services.
• To maintain security, prevent misuse, resolve disputes, and meet applicable legal obligations.

We do not use health-related information for unrelated advertising. If we intend to use personal information for a purpose outside these stated purposes, we will provide notice and obtain consent where required.

4. Clinic referrals and information sharing

When a referral or appointment request requires sharing your information with a clinic, we will explain the intended recipient and relevant information and obtain your consent where required. We limit the information shared to what is necessary for the requested support. Health-related information is handled with particular care, including consent where required by law.

We do not sell your personal information. Apart from service providers handling information on our behalf and sharing authorized by you, we disclose personal data to third parties only with consent or where permitted or required by law, such as a lawful request or an applicable emergency exception.

5. External services and overseas processing

We use external services for specific functions. Their handling of information is also governed by their own policies:

• Formspree: submission and delivery of the clinic listing inquiry form; information is processed in the United States and other locations described in its policy.
• Google Analytics and Google Ads: website analytics and advertising measurement.
• Stripe: automatic payments for clinic listing services when arranged.
• LINE, WhatsApp, and other communication services you choose to use: delivery and handling of your communications under those providers' policies.

Depending on the provider, information may be processed or stored outside Japan. Where applicable law requires additional information, consent, or protective arrangements for overseas transfers, we will take the required steps. Contact us if you would like information about the providers involved in your inquiry.

6. Cookies, analytics, and advertising measurement

This website uses Google Analytics and Google Ads tags. These services may use cookies and similar technologies to collect usage information and measure visits and advertising interactions. Our analytics event measurements include interactions with referral, contact, and clinic listing links.

You can manage or delete cookies in your browser settings. Some functions or measurements may be affected by disabling them. You can also use the Google Analytics opt-out browser add-on or review Google's advertising settings. Changing these settings does not delete information already submitted in an inquiry.

7. Security and retention

We apply appropriate organizational and technical measures to reduce the risk of unauthorized access, loss, alteration, or disclosure. Access is limited according to the work required, and we review the handling of information by service providers. No internet transmission can be guaranteed to be completely secure.

We retain personal information for as long as necessary for the purposes described here, including inquiry follow-up, service administration, and legally required records. When it is no longer needed, we delete it or make it non-identifiable, subject to applicable retention obligations. Provider-managed records may have separate retention periods.

8. Your requests and choices

You may contact us to request notice of the purpose of use, access to your personal data or relevant third-party disclosure records, correction, deletion, cessation of use, or cessation of disclosure, as provided by applicable law. You may also discuss withdrawing consent for future handling. We may verify your identity and ask for information needed to locate your records. We will explain any legal reason that prevents us from fulfilling a request.

If a clinic or payment/communication provider controls the information independently, you may need to submit your request directly to that organization.

9. Children and external links

When requesting referral assistance for a child, a parent or guardian should contact us and provide only the information needed for the request. External clinic and resource links lead to websites managed by other organizations; please review their privacy policies before providing personal information.

10. Contact and policy updates

We may update this policy to reflect changes to our services or legal requirements. The updated policy will be posted here with its revision date. If further notice or consent is required, we will provide it.